Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Stinney on June 24, 2011, 06:09:28 PM

Title: Predictive Outbound Call
Post by: Stinney on June 24, 2011, 06:09:28 PM

What configuration for the outbound VDN is required in Genesys CME for making predictive outbound calls? Routing Point, Virtual Routing Point, ACD Queue, etc?

Title: Re: Predictive Outbound Call
Post by: gcollins on July 08, 2011, 07:22:42 PM

It is configured as a route point.

Are you using aCPD Server or PBX call classification?