Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vikas on June 30, 2011, 09:03:23 AM

Title: Can we get away with GAD Supervisor?
Post by: Vikas on June 30, 2011, 09:03:23 AM

Hi All,

Got a quick question.

Can we get away wtih GAD supervisor and perform all the configuration in CME instead?

Cheers,
-Vikas

Title: Re: Can we get away with GAD Supervisor?
Post by: cavagnaro on July 01, 2011, 04:47:49 AM

like what for example? usually you use cme and gad only for making supers life easiervand single gui

Title: Re: Can we get away with GAD Supervisor?
Post by: Vikas on July 18, 2011, 09:58:39 AM

Thanks for your reply Cavagnaro,

Lets say we do not plan to monitor the agents and want to reduce the time and effort associated with GAD supervisor training and administration. We pretty much know what CME does but new to GAD and trying to understnad if GAD supervisor is mandatory to manage the agents and if we can do all that in CME.

In other words what additional GAD supervisor can do that CME cant.

Cheers,
-Vikas

Title: Re: Can we get away with GAD Supervisor?
Post by: Timur Karimov on July 18, 2011, 05:56:28 PM

[quote author=Vikas link=topic=6507.msg28472#msg28472 date=1310983119]
....monitor the agents...
In other words what additional GAD supervisor can do that CME cant.
[/quote]
CME can't prove to you tool for monitor agent and show the stat. just split this two things - cme it's the CONFIG manager and GAS - it's the AGENT SUPERVISOR desktop.

WBR Timur

 

Title: Re: Can we get away with GAD Supervisor?
Post by: Vikas on July 19, 2011, 07:47:26 AM

Thanks for your response WBR Timur,

I have more clarity now.

To summarise, its like we DO the configuration in CME and USE that configuration in GAS to setup Agents and monitor those.

Cheers,
-Vikas