Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: saz on July 03, 2011, 12:56:46 PM

Title: dial_sched_time and Call_time
Post by: saz on July 03, 2011, 12:56:46 PM

hi,

    is der a way to change the Time format from UTC to standard Date Time Format (MM/DD/YYYY HH:MM:SS AM) in GAD for dial_sched_time and Call_time fields value ?
Process: when got a campaign call, customer requested to reschedule a call for call back and the respective Date and time is updated in OCS. and we can see the scheduled date and time in standard format in OCM but, when the same record is fetched in GAD am not able to see in standard format instead seeing in seconds format (e.g., 12345678) so, the requirement is to show the standard date time format even in GAD also.

Regards,
S

Title: Re: dial_sched_time and Call_time
Post by: cavagnaro on July 03, 2011, 07:27:09 PM

Can you post a screenshot of what you mean?

Title: Re: dial_sched_time and Call_time
Post by: saz on July 04, 2011, 05:41:08 AM

PFA screen shots of OCM and GAD..where date and Time is displayed.

Regards,
s

Title: Re: dial_sched_time and Call_time
Post by: cavagnaro on July 04, 2011, 05:54:40 AM

AH! That is because you are attaching the fields as KVP. Actually the values are as shown on GAD, OCM format them to show you them as hh:mm:ss format. What you should do is create a function on IRD before passing the info to GAD to make the same format. Those numbers are on UnixTime Stamp, I think (must review URS guide) that there is a function to format it directly on IRD, if not, you should create the function.

Title: Re: dial_sched_time and Call_time
Post by: saz on July 04, 2011, 11:23:23 AM

Hi,

i am not passing any data as a KVP to GAD. in IRD i am just targetting the agent group. so, where should i call/write this function.

Regards,
s

Title: Re: dial_sched_time and Call_time
Post by: cavagnaro on July 04, 2011, 02:21:29 PM

I bet 100% sure that you are passing those fields as KVP, otherwise how do you explain that they appear on GAD? Check on annex tab of those fields on CME and you will see.
You should do the conversion before the target group on IRD strategy. Please read OCS deployment guide on how to send dialing fields as KVP, IRD is not involved at all on that point

Title: Re: dial_sched_time and Call_time
Post by: René on July 11, 2011, 05:41:30 PM

Saz,

What version of GAD and Outbound Server do you have?

R.

Title: Re: dial_sched_time and Call_time
Post by: cavagnaro on July 11, 2011, 05:50:19 PM

Now my confidence is 99, 98, 97...lol

Title: Re: dial_sched_time and Call_time
Post by: saz on July 11, 2011, 06:29:48 PM

Hi Rene,

  GAD : 7.6.304.08
  OCS : 8.0.001.20

Cav: as i said earlier am not passing any KVP to GAD. am juz using "send_attribute" option on each fields section so, that the field can display that data on custom data on GAD

Thanks,
S

Title: Re: dial_sched_time and Call_time
Post by: cavagnaro on July 11, 2011, 08:38:11 PM

Well my friend, you are sending Key Value Pairs, maybe not from IRD perse as you are maybe used to, but you are instructing OCS to do it so. You can attach KVP from many points, not only IRD, that is why TLib exists.
Again, I think you must format them

OCS > Contacts customer > Transfer data to RP > RP catchs KVP with UnixTimeStamp > Strategy converts into readable format > IRD attachs new KVP > GAD displays new KVPs