Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Learnmore on July 08, 2011, 09:37:16 AM

Title: GVP port - DN Outofservice - No calls getting routed
Post by: Learnmore on July 08, 2011, 09:37:16 AM

Hi,

We are getting DN busy for all GVP ports and SIP server sends DNOutofservice message.

SIP server is not getting response for the INVITE message and marking the DN OOS.

Can you help me which logs to be analysed for GVP to see why the DN busy message was sent?

Thanks.

Title: Re: GVP port - DN Outofservice - No calls getting routed
Post by: Fra on July 08, 2011, 11:53:25 AM

which GVP release?
what integration?
which mode GVP has been deployed?

Fra

Title: Re: GVP port - DN Outofservice - No calls getting routed
Post by: Learnmore on July 12, 2011, 07:09:27 AM

GVP 7.5 version is used with sip server 8.0 - Behind the switch mode

Title: Re: GVP port - DN Outofservice - No calls getting routed
Post by: cavagnaro on July 12, 2011, 03:57:09 PM

I had a similar issue and problem was TServer_IVR so there is a release note indicating the problem to fix it. Upgrade.