Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ramanjs on July 08, 2011, 03:34:55 PM

Title: Require Auto preview dialing
Post by: ramanjs on July 08, 2011, 03:34:55 PM

Hello

please provide the solution for the below request

We would require preview dialing where in dialer will through calls without connect whenever agent found on idle state and agent will initiate the call or on time out set call will get dial automatically

raman

Title: Re: Require Auto preview dialing
Post by: cavagnaro on July 08, 2011, 05:41:59 PM

Auto Preview dialing....lol, wouldn't that be called Progressive or Predictive dialing? Please read the documentation and contact a Genesys sales guy

Title: Re: Require Auto preview dialing
Post by: gcollins on July 08, 2011, 07:17:03 PM

Your requirement is a bit confusing.

One thing you can look at is the dialing mode "Push Preview".  This method of dialing works by pushing a preview interaction to the desktop from OCS which the agent can accept or reject; on accept they can then choose to dial.

This allows for the business to drive the outbound campaign by pushing interactions without making the dial at the switch.