Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on July 12, 2011, 01:17:42 PM

Title: CCPulse Count Formula
Post by: PFCCWA on July 12, 2011, 01:17:42 PM

Hello,

I am trying to use a count formula in ccpulse but cant seem to get one to work.

Have tried count(), count.if(), countif(), CountIf(), countIf() without success usually receiving a message "error in formula:object expected" or "error in formula:expected identifier".

I am created a custom statistic (calls waitiing) which will return integer values of 1.00, 2.00 and 3.00.  Alongside this I want to create a formula statistic that count the number of calls waiting with a value of 1.00, 2.00 and 3.00.

Thanks,
WA

Title: Re: CCPulse Count Formula
Post by: Tambo on July 13, 2011, 11:34:10 AM

Hi Wa,

I tend to use the following then amend it for what i'm trying to do. Don't know if it will work for you but it has for everything i've tried so far. Just add more lines in  :)

result.Text = CalculateReason();

function CalculateReason()

{

if (ccpulse.Real_Time.XXX("XXX")>0)
  { return "XXX ";}
}