Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gremlin on July 20, 2011, 02:57:27 AM

Title: iWorkspace - where are transcripts for internal IM stored ?
Post by: Gremlin on July 20, 2011, 02:57:27 AM

Hi,

Are the IM transcripts between agents (and expert agents) stored anywhere for us to retrieve ?

Can the IM transcripts between agents be also stored / linked to the customer history interaction within iWorkspace ?

thank you in advance !

Gremlin

Title: Re: iWorkspace - where are transcripts for internal IM stored ?
Post by: René on July 21, 2011, 08:31:13 AM

Hi Gremlin,

I would say that transcripts are not stored anywhere but it should be possible to customize Workspace to store it to UCS database.

R.

Title: Re: iWorkspace - where are transcripts for internal IM stored ?
Post by: Gremlin on July 22, 2011, 03:43:22 AM

thanks Rene..  :D