Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Eugene Khoo on January 01, 1970, 12:00:00 AM

Title: CCPulse from seconds to minutes
Post by: Eugene Khoo on January 01, 1970, 12:00:00 AM

In CCP, total login time is shown in seconds and this is difficult to read. How can I change it to minutes?

Title: CCPulse from seconds to minutes
Post by: KM on January 01, 1970, 12:00:00 AM

Me thinks this can be done when defining CCP template. You can define the format of the value.
You can also modify statistics server option definition for the login time to show the result in hh:mm format.