Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on July 29, 2011, 06:04:02 PM

Title: Play Announcement and Collect Digits
Post by: PFCCWA on July 29, 2011, 06:04:02 PM

Hello,

I am struggling with using this function even though it should be easy and straightforward to set up.
It seems to work but when I am checking the logs (SIP/URS) I see attributeCollectedDigits showing as '' - assuming this means it hasnt?

The set up is pretty basic within IRD, play announcement (which does play), wait till treatment end is checked.  There are a number of options available but I have only used Max Digits = 1, and * to reset. 

Or am I better using a GVP/studio script ?  Our requirement is very basic, which is to present the caller with 4 options as part of the announcement and ask them to select 1-4 using their keypad. 

Thanks,
WA

Title: Re: Play Announcement and Collect Digits
Post by: René on August 02, 2011, 02:43:37 PM

Hi,

It seems that DTMF tones are not captured by Stream Manager. Please check Stream Manager's options listed below and configure these accordingly to your media gateway configuration:
- sip-dtmf-method
- sip-send-info

R.