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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: longcao on August 05, 2011, 12:34:11 PM

Title: Synchronization of ICON 7.5 for CFG data not working.
Post by: longcao on August 05, 2011, 12:34:11 PM

Synchronization of ICON 7.5 for CFG data not working, but it works for update of cfg data.
for 7.6, there is start-cfg-sync option for cfg data synchronization purpose, for 7.5 ,how to invoke the initial synchronization for CFG Data?

Thanks.

Title: Re: Synchronization of ICON 7.5 for CFG data not working.
Post by: Allan on August 10, 2011, 03:56:08 PM

First set start-cfg-sync to -1, apply,  (this step is not in the documnentation)
then 0 apply,
finally 1 apply

That should do it.

If it does not do it then restart Icon Cfg and that will also  reload the config.

regards

Allan