Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gremlin on August 06, 2011, 07:47:02 AM

Title: Reports for Proactive Contact Solutions
Post by: Gremlin on August 06, 2011, 07:47:02 AM

Assuming that my proactive solution is pure outbound with GVP (i.e. no agents involved). 

Are there any reporting tools and OOTB reports  (e.g. CCPulse, CCA, GI2) available for Proactive Contact Campaigns ?

Title: Re: Reports for Proactive Contact Solutions
Post by: cavagnaro on August 07, 2011, 12:03:01 AM

I think events are still sent as they as on normal campaigns, therefore StatServer can report them normally.
Regards

Title: Re: Reports for Proactive Contact Solutions
Post by: Gremlin on August 07, 2011, 10:02:51 AM

But if I do not have agents, i.e. pure proactive outbound with GVP only... would i still / do I still need the statserver ?