Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gremlin on August 06, 2011, 03:59:28 PM

Title: Outbound Treatment - Sending Email / Alerts to "Supervisor" for failed contacts
Post by: Gremlin on August 06, 2011, 03:59:28 PM

Hi,

How are we able to configure a [color=red]treatment [/color] for an outbound campaign to [color=red]send a pre-defined email [/color] notification or [color=red]initiate a webservice to alert[/color] a supervisor , e.g. in the event the dialler has been unsucessful in contacting the client ?

thanks in advance!

Gremline

Title: Re: Outbound Treatment - Sending Email / Alerts to "Supervisor" for failed contacts
Post by: cavagnaro on August 07, 2011, 12:01:56 AM

??? U sure? Send N mails just because they don't answer? What is the proactive idea on that? Stress the supervisor or send someone to customer house and see if he is not at home???
I don't think there is a treatment, but on DB side you may create a trigger based on the result of a field and that may do what you need.

Title: Re: Outbound Treatment - Sending Email / Alerts to "Supervisor" for failed contacts
Post by: Gremlin on August 07, 2011, 10:05:00 AM

:-)  The ideal was for urgent notification... so that Superviors can take additional actions once they are alerted that these clients cannot be contacted

Title: Re: Outbound Treatment - Sending Email / Alerts to "Supervisor" for failed contacts
Post by: cavagnaro on August 08, 2011, 06:23:29 AM

Well on Outbound the rule #1 is always check how the progress is...Outbound rules can change so fast because of and can't guarantee a 100% failure proof business rule and treatment configuration. That is how your supervisors must acknowledge that something is going on to take their hands on and do something about it