Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gidday on August 10, 2011, 06:27:18 AM

Title: CC Pulse pass agent details to login for script
Post by: Gidday on August 10, 2011, 06:27:18 AM

Hi All

We want to restart CC Pulse on a schedule (because it seems like a memory hungry beastie and needs this clean every now and then).  On restart we have to pass agent details to the login dialog.  Does anyone know of a VBS method for doing so.

Cheers

Joe

Title: Re: CC Pulse pass agent details to login for script
Post by: René on August 16, 2011, 09:25:28 AM

Hi Joe,

It's possible to start CCPulse+ from command line and you don't need any VBS script to do so. Here is a sample batch file:

[font=courier]set CCPULSE_ACCESS=COMMAND_LINE
CallCenter.exe -app <application_name> -user <user> -pwd <password> -ws <workspace_name>
[/font]

It is necessary to start CCPulse manually once at least because it read configuration server host and port from Windows registry.

R.

Title: Re: CC Pulse pass agent details to login for script
Post by: rpenney on August 17, 2011, 10:35:50 AM

Here are the registry keys I found.
If you load these and run the command line as Rene shows, you should be good.  :D

[HKEY_USERS\<microsoft user id>\Software\GCTI\CallCenter\LoginInfo]
"RecentUser"="<genesys user>"
"AppName"="<application name>"
"Host1"="<host name>"
"Port1"="<port>"

Title: Re: CC Pulse pass agent details to login for script
Post by: floyd1cohen on August 18, 2011, 05:47:37 AM

Hey rpenney,I tried code provided by you but its not working in my case.