Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: optimizer on August 11, 2011, 11:42:09 AM

Title: No Voice after SIP phone connected
Post by: optimizer on August 11, 2011, 11:42:09 AM

Hi Everyone,

I'm using 3CX SIP phone to login to Genesys SIP server, it can login without issue, but when i make a test call to another 3CX SIP phone, it ring & when connected, we can't hear each other.
sip-port is set at 5060 at SIP Server, do not need to worry about RTP port, anyone know what RTP port range Genesy SIP server is using?

Title: Re: No Voice after SIP phone connected
Post by: cavagnaro on August 11, 2011, 01:08:21 PM

sounds more like a codec issue. check the one used by softphones and ones declared on sip server

Title: Re: No Voice after SIP phone connected
Post by: optimizer on August 12, 2011, 02:33:27 PM

We've found this issue...& a simple one too...just allow this SIP phone application in the PC firewall...that is...

Sorry to take up your time to try to think about this....