Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vikas on August 16, 2011, 08:17:03 AM

Title: GAD Login, without switch [error "No media Selected"]. Is it possible?
Post by: Vikas on August 16, 2011, 08:17:03 AM

Hi All,

We have installed the framework [Config, Mgt, Media layers[telephony server] ] which runs fine. We also have GAD installed on top of that and are able to navigate to login page. We do not have a switch or switch simulator.

We have created Switch, Agent, skill, DN, place etc.  When we try to login with details we get the error, "No media Selected" [refer screenshot]

Would like to know, if its possible to login in GAD without switch and if yes then please help me with th error.

Cheers,
-Vikas

Title: Re: GAD Login, without switch [error "No media Selected"]. Is it possible?
Post by: René on August 16, 2011, 09:09:50 AM

Hi Vikas,

You need at least switch simulator to be deployed and running.

R.

Title: Re: GAD Login, without switch [error "No media Selected"]. Is it possible?
Post by: cavagnaro on August 16, 2011, 05:34:44 PM

As René said, GAD needs some TServer connection to. The emulator will do

Title: Re: GAD Login, without switch [error "No media Selected"]. Is it possible?
Post by: rezky on August 16, 2011, 06:29:51 PM

otherwise you can use genesys sip server.

regards,
rezky

Title: Re: GAD Login, without switch [error "No media Selected"]. Is it possible?
Post by: Vikas on August 17, 2011, 07:14:12 AM

Thanks Guys...let me try those options

Cheers,
-Vikas

Title: Re: GAD Login, without switch [error "No media Selected"]. Is it possible?
Post by: Hunter on August 19, 2011, 04:30:51 AM

Why you want to Login to GAD, what are you looking for here.

Are your from India?

Hunt