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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: a.jay on August 23, 2011, 02:13:29 PM

Title: Gplus for CRM 4.0
Post by: a.jay on August 23, 2011, 02:13:29 PM

Hi there,
could you help me to solve one problem..I have tested Gplus Adapter for Microsoft Dynamics CRM 4.0 version 7.6.100.01 on WinServ 2008 (IIS 7), SQL 2008 and faced with the problem: According to guide i have to create a new virtual directory to Microsoft Dynamics CRM > ISV and i have done all stages but can't start application from ...\ISV\GenesysGplusAdapter" Web Site . Always i get error "404 Error in application /ISV/GenesysGplusAdapter' with trying to go to  /ISV/GenesysGplusAdapter/default.aspx.. I tried to make something in IIS, but all time i got a fail.

There is a part of logs:

2011-08-23 17:12:48,849 [1] INFO  Genesyslab.GPlus.MsCrm4.Web.Global [(null)] - Application_Start: appBase=/ISV/GenesysGplusAdapter/
Product Version: 7.6.100.01
Adapter Version: 7.6.100.9967
    AIL Version: 2.1.0.9967
    CLR version: 2.0.50727.3053
    OS version: Microsoft Windows NT 6.0.6001 Service Pack 1
Processor Count: 1
  Pointer Size: 4
  Machine name: SQL2008
          User: Administrator
        Domain: CRM
      Code base: file:///C:/GCTI/Gplus Adapter for Microsoft/WebRoot/bin/Genesyslab.GPlus.MsCrm4.DLL

2011-08-23 17:12:49,309 [1] INFO  Aria.Ail.Connection.GenConfigConnection [(null)] - Will connect to config server with clientType: ThirdPartyApp and userName gplus_adapter_mscrm_user
2011-08-23 17:12:49,847 [10] INFO  Aria.Ail.Connection.GenConnectionManager [(null)] - Connecting to Config-Server: cfg:2020 (appName=Gplus_CRM) (primary: cfg:2020 (appName=Gplus_CRM))
2011-08-23 17:12:52,614 [10] INFO  Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Session usage is not enforced.
2011-08-23 17:12:52,620 [10] INFO  Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Trying obtain server protocol version...
2011-08-23 17:12:52,839 [10] INFO  Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Server Protocol version <CfgProtocol 5.1.3.75> is obtained.
2011-08-23 17:12:52,840 [10] INFO  Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Trying to register client...
2011-08-23 17:12:53,032 [10] INFO  Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Client is registered, sessionId: '90'.
2011-08-23 17:12:53,033 [10] INFO  Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Client protocol version: CfgProtocol 5.1.3.70
2011-08-23 17:12:53,033 [10] INFO  Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Server protocol version: CfgProtocol 5.1.3.75
2011-08-23 17:12:53,033 [10] INFO  Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Bound  protocol version: CfgProtocol 5.1.3.70
2011-08-23 17:12:53,034 [10] INFO  Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - LastUpdateId (20937) is set.
2011-08-23 17:12:53,035 [10] INFO  Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Loading the Schema from the resources ...
2011-08-23 17:12:53,788 [10] INFO  Aria.Ail.Connection.GenConfigConnection [PSDK-ConfigServer] - Schema loading done
2011-08-23 17:12:55,103 [10] INFO  Aria.Ail.Connection.GenConnectionManager [(null)] - Connected to Config-Server: cfg:2020 (appName=Gplus_CRM)
2011-08-23 17:12:58,631 [Ail-Internal] WARN  Aria.Util.BlockingHolder`1[[Aria.Ail.Model.PApplication, Aria.Ail, Version=2.1.0.9967, Culture=neutral, PublicKeyToken=1b5ac55cd0473ac9]] [Config-Server] - Exception being thrown: Required CME object attribute CfgServerInfo/timeout/@value was not found.
  в Aria.Util.ThreadUtil.GetCurrentThreadStackTrace()
  в Aria.Util.BlockingHolder`1.ThrowException(Exception exception)
  в Aria.Ail.Config.CfgObjectRepository`1.<>c__DisplayClassc.<GetObjectByDbid>b__9(Exception ex)
  в Aria.Ail.Config.CfgObjectRepository`1.<>c__DisplayClassc.<GetObjectByDbid>b__a(XPathNavigator nav)
  в Aria.Ail.Config.CfgRetriever.<>c__DisplayClass3.<GetObject>b__1(IEnumerable`1 navs)
  в Aria.Ail.Config.CfgRetriever.<>c__DisplayClass8.<GetObjects>b__6(IMessage message)
  в Aria.Ail.Connection.GenFuture`1.HandleMessage(IMessage message)
  в Aria.Ail.Connection.AbstractGenConnection`2.<>c__DisplayClass7.<>c__DisplayClassb.<Send>b__3(IMessage responseMessage)
  в Aria.Ail.Util.GenMessageDispatcher.DispatchToReferenceIdListeners(IMessage message)
  в Aria.Ail.Util.GenMessageDispatcher.Dispatch(IMessage message)
  в Aria.Ail.Connection.AbstractGenConnection`2.Dispatch(IMessageDispatcher dispatcher, IMessage msg)
  в Aria.Ail.Connection.GenConfigConnection.<.ctor>b__0(IMessage msg)
  в Aria.Ail.Connection.GenConnectionManager.<>c__DisplayClass5.<ReceiveLoop>b__1()
  в Aria.Util.ScheduledInvoker.Task.RunTask()
  в Aria.Util.ImmediateInvoker.Invoke(VoidMethod method)
  в Aria.Util.ScheduledInvoker.Run()
  в System.Threading.ThreadHelper.ThreadStart_Context(Object state)
  в System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
  в System.Threading.ThreadHelper.ThreadStart()

and this error continues and in the end all connections were closing...

2011-08-23 17:12:59,178 [Ail-Internal] WARN  Aria.Util.BlockingHolder`1[[Aria.Ail.Model.PServerApplication, Aria.Ail, Version=2.1.0.9967, Culture=neutral, PublicKeyToken=1b5ac55cd0473ac9]] [Config-Server] - Exception being thrown: Required CME object attribute CfgServerInfo/timeout/@value was not found.
  в Aria.Util.ThreadUtil.GetCurrentThreadStackTrace()
  в Aria.Util.BlockingHolder`1.ThrowException(Exception exception)
  в Aria.Util.BlockingHolderListener`1.RaiseException(Exception raisedException)
  в Aria.Util.BlockingHolder`1.ThrowException(Exception exception)
  в Aria.Ail.Config.CfgObjectRepository`1.<>c__DisplayClassc.<GetObjectByDbid>b__9(Exception ex)
  в Aria.Ail.Config.CfgObjectRepository`1.<>c__DisplayClassc.<GetObjectByDbid>b__a(XPathNavigator nav)
  в Aria.Ail.Config.CfgRetriever.<>c__DisplayClass3.<GetObject>b__1(IEnumerable`1 navs)
  в Aria.Ail.Config.CfgRetriever.<>c__DisplayClass8.<GetObjects>b__6(IMessage message)
  в Aria.Ail.Connection.GenFuture`1.HandleMessage(IMessage message)
  в Aria.Ail.Connection.AbstractGenConnection`2.<>c__DisplayClass7.<>c__DisplayClassb.<Send>b__3(IMessage responseMessage)
  в Aria.Ail.Util.GenMessageDispatcher.DispatchToReferenceIdListeners(IMessage message)
  в Aria.Ail.Util.GenMessageDispatcher.Dispatch(IMessage message)
  в Aria.Ail.Connection.AbstractGenConnection`2.Dispatch(IMessageDispatcher dispatcher, IMessage msg)
  в Aria.Ail.Connection.GenConfigConnection.<.ctor>b__0(IMessage msg)
  в Aria.Ail.Connection.GenConnectionManager.<>c__DisplayClass5.<ReceiveLoop>b__1()
  в Aria.Util.ScheduledInvoker.Task.RunTask()
  в Aria.Util.ImmediateInvoker.Invoke(VoidMethod method)
  в Aria.Util.ScheduledInvoker.Run()
  в System.Threading.ThreadHelper.ThreadStart_Context(Object state)
  в System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
  в System.Threading.ThreadHelper.ThreadStart()

2011-08-23 17:12:59,343 [15] INFO  Aria.Ail.Connection.GenConnectionManager [(null)] - Connecting to Interaction Server: GAD01:7002 (appName=Gplus_CRM) (primary: GAD01:7002 (appName=Gplus_CRM))
2011-08-23 17:12:59,718 [14] INFO  Aria.Ail.Connection.GenConnectionManager [(null)] - Connected to T-Server TServer_SIP: IVR01:13000
2011-08-23 17:12:59,723 [SelectorThread] INFO  Aria.Ail.Connection.TServerConnection [PSDK-TServer_SIP] - Primary connected
2011-08-23 17:13:00,082 [SelectorThread] INFO  Aria.Ail.Connection.TServerConnection [PSDK-TServer_SIP] - Backup connected
2011-08-23 17:13:00,085 [15] INFO  Aria.Ail.Connection.GenConnectionManager [(null)] - Connected to Interaction Server: GAD01:7002 (appName=Gplus_CRM)
2011-08-23 17:13:40,989 [5] WARN  Genesyslab.GPlus.MsCrm4.Web.Global [(null)] - Received 'stop' notification from web server. (immediate: False)
2011-08-23 17:13:41,002 [14] INFO  Aria.Ail.Connection.GenConnectionManager [(null)] - T-Server TServer_SIP connection shutting down
2011-08-23 17:13:41,002 [14] INFO  Aria.Ail.Connection.GenConnectionManager [(null)] - Closing connection
2011-08-23 17:13:41,178 [15] INFO  Aria.Ail.Connection.GenConnectionManager [(null)] - Interaction Server connection shutting down
2011-08-23 17:13:41,179 [15] INFO  Aria.Ail.Connection.GenConnectionManager [(null)] - Closing connection
2011-08-23 17:13:41,250 [10] INFO  Aria.Ail.Connection.GenConnectionManager [(null)] - Config-Server connection shutting down
2011-08-23 17:13:41,250 [10] INFO  Aria.Ail.Connection.GenConnectionManager [(null)] - Closing connection
2011-08-23 17:14:11,369 [5] WARN  Genesyslab.GPlus.MsCrm4.Web.Global [(null)] - Received 'stop' notification from web server. (immediate: True)


Help plz, thanks in advance...

Title: Re: Gplus for CRM 4.0
Post by: a.jay on August 23, 2011, 05:24:45 PM

I forgot one moment. Earlier I found by search that dbid of type application have to be =22 but no 23, and of corse I have changed it (changed type to Third Party Application)

Title: Re: Gplus for CRM 4.0
Post by: a.jay on August 25, 2011, 08:41:36 AM

Anybody knows?

Title: Re: Gplus for CRM 4.0
Post by: fnunezsa on August 26, 2011, 07:09:41 PM

[quote]
Exception being thrown: Required CME object attribute CfgServerInfo/timeout/@value was not found
[/quote]

Looks like your missing a configuration option for your Gplus_CRM application in CME.

Title: Re: Gplus for CRM 4.0
Post by: a.jay on August 30, 2011, 07:17:45 AM

I have no idea  :-\ I thought that problem in IIS7, may be there are some hidden settings  ???

Title: Re: Gplus for CRM 4.0
Post by: René on August 30, 2011, 07:31:18 AM

A.jay,

I would recommend you contacting Genesys Support to help you with this issue.

R.

Title: Re: Gplus for CRM 4.0
Post by: a.jay on September 05, 2011, 09:25:27 AM

Unfortunately Gplus Adapter for Microsoft Dynamics CRM not supported Windows 2008 Server  :(

Title: Re: Gplus for CRM 4.0
Post by: Timur Karimov on September 08, 2011, 06:52:16 PM

[quote author=a.jay link=topic=6607.msg28891#msg28891 date=1315214727]
Unfortunately Gplus Adapter for Microsoft Dynamics CRM not supported Windows 2008 Server  :(
[/quote]
nope, latest version fully compatable with Win2008 and IIS7.

Title: Re: Gplus for CRM 4.0
Post by: Timur Karimov on September 08, 2011, 06:58:06 PM

[quote author=a.jay link=topic=6607.msg28757#msg28757 date=1314108809]
Hi there,
could you help me to solve one problem..I have tested Gplus Adapter for Microsoft Dynamics CRM 4.0 version 7.6.100.01
[/quote]
1) ask the genesys support for really latest version! 7.6.100.01 - contain some ugly bag.
2) publish export gplus config options
3) publish web.config from gplus directory

Title: Re: Gplus for CRM 4.0
Post by: a.jay on September 14, 2011, 12:57:33 PM

Hi Timur  :)
The specialist called me and assured that Gplus doesn't support windows 2008.
Ok, now I'm testing in windows 2003, strictly according to the manual, install the version 7.6.104.01 and it doesn't work.

Attached.

Thanks in advance

Title: Re: Gplus for CRM 4.0
Post by: a.jay on September 30, 2011, 12:45:49 PM

Timur, could you write to me which settings i have to do, coz according to manual i did everything  ???

Title: Re: Gplus for CRM 4.0
Post by: Timur Karimov on October 03, 2011, 05:29:12 AM

[quote author=a.jay link=topic=6607.msg29112#msg29112 date=1317386749]
Timur, could you write to me which settings i have to do, coz according to manual i did everything  ???
[/quote]
HI there!
Sorry for late answer. first  - ver 7.6.104.x work under windows server 2008 with IIS 7, so you can try it
next - about you problem. in export files on first look - all normal. waht exactly you see then try to start crm page throw gplus ?

Title: Re: Gplus for CRM 4.0
Post by: a.jay on October 03, 2011, 09:27:13 AM

Thanks for answer,
there is screenshot of IIS with browse page

Title: Re: Gplus for CRM 4.0
Post by: cavagnaro on October 03, 2011, 07:05:42 PM

Humm...by default IIS will try to load a default.htm or default.html files, so if they don't exist you will get that 404 error you are seeing...if you have a different index name then go to the folder settings on IIS and write it down.
To see correct behaviour you can try to open a browser, write the URL and the name of a file that do exists on that filder so you will avoid the 404 error...

Title: Re: Gplus for CRM 4.0
Post by: Timur Karimov on October 03, 2011, 09:59:12 PM

[quote author=a.jay link=topic=6607.msg29127#msg29127 date=1317634033]
Thanks for answer,
there is screenshot of IIS with browse page
[/quote]
why you create gplus under the ISV folder?

Title: Re: Gplus for CRM 4.0
Post by: a.jay on October 05, 2011, 09:14:27 AM

[quote author=Timur Karimov link=topic=6607.msg29134#msg29134 date=1317679152]
[quote author=a.jay link=topic=6607.msg29127#msg29127 date=1317634033]
Thanks for answer,
there is screenshot of IIS with browse page
[/quote]
why you create gplus under the ISV folder?
[/quote]

Coz according to deployment "Right-click ISV, point to New, and click Virtual Directory..., as shown in Figure 8 on
page 36"...

As I understand, i have to get integration with gplus by reference: http://../ISV/GenesysGplusAdapter/

[quote author=cavagnaro link=topic=6607.msg29132#msg29132 date=1317668742]
Humm...by default IIS will try to load a default.htm or default.html files, so if they don't exist you will get that 404 error you are seeing...if you have a different index name then go to the folder settings on IIS and write it down.
To see correct behaviour you can try to open a browser, write the URL and the name of a file that do exists on that filder so you will avoid the 404 error...
[/quote]

There is no "Default.html" file in directory, coz as Genesys says "The default.htm file is included in the DLL's as an embeded resource, as is every other js, html, and graphic file.  So when an htm resource is needed, it is pulled from the ResourceHttpHandler"

CRM runs only without integration GPlus..

Title: Re: Gplus for CRM 4.0
Post by: a.jay on November 03, 2011, 01:13:13 PM

You know, Genesys Support can't help me.. I understand that I have to have "default.htm" or *.aspx, but if there is no files and i have to get it from ResourceHttpHandler, then where is a resolving? ???

Title: Re: Gplus for CRM 4.0
Post by: forgetdomani on June 27, 2012, 12:09:02 PM

[quote author=a.jay link=topic=6607.msg29440#msg29440 date=1320325993]
You know, Genesys Support can't help me.. I understand that I have to have "default.htm" or *.aspx, but if there is no files and i have to get it from ResourceHttpHandler, then where is a resolving? ???
[/quote]
So did you work it out in the end? I'm currently experiencing the same problem with Gplus adapter 7.6.104.01

Title: Re: Gplus for CRM 4.0
Post by: a.jay on August 17, 2012, 12:27:43 PM

I've reinstalled CRM and GPlus and it's work

Title: Re: Gplus for CRM 4.0
Post by: forgetdomani on August 17, 2012, 12:31:03 PM

[quote author=a.jay link=topic=6607.msg31480#msg31480 date=1345206463]
I've reinstalled CRM and GPlus and it's work
[/quote]So did I. It helped overcome the error mentioned, but I keep getting another error, and support is just helpless =(