Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: fvidalbarraquer on August 25, 2011, 10:34:38 AM

Title: Email with "router_seats" licenses
Post by: fvidalbarraquer on August 25, 2011, 10:34:38 AM

Hello!

I would like to know if anyone has planned in having 2 routing solutions: one for voice and another for email. This would allow to be able to restart the email one without affecting the voice interactions in case any issue appears in the email part... or the other way round.. It would be 2 isolated environments.
I have been searching through the Genesys support website but there's nothing mentioning this...
If I had the environment like this one:
ERS_VOICE - Routing_Voice_StatServer / Voice_URS
ERS_EMAIL - Routing_Email_StatServer / Email_URS
when an agent logs in in Voice and Emails. would we consume 2 seat licenses or only one? Is this the same situation as only having one URS (for voice and email)? Can anyone help me?

Kind regards
Francesc

Title: Re: Email with "router_seats" licenses
Post by: cavagnaro on August 25, 2011, 04:51:11 PM

Each URS will consume its own licenses

Title: Re: Email with "router_seats" licenses
Post by: fnunezsa on August 26, 2011, 07:03:13 PM

Please refer to Genesys License Guide where you will find the description of "route_seat" feature.

Title: Re: Email with "router_seats" licenses
Post by: sgguy on September 06, 2011, 06:58:08 AM

>:(so you in the in cool bug