Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: callouj on September 09, 2011, 02:59:03 PM

Title: ICON and Infomart DB sizing
Post by: callouj on September 09, 2011, 02:59:03 PM

Hi Everyone,
I'm using the Genesys excel tool to have an idea of the total disk space necessary to an Oracle database, but I receive enormous numbers! Does anyone have these two dbs already in use in order to compare with mine?
For instance, with those tool, for 6000 calls per day and 100 agents, I have a results of 80 GB per year for ICON and 260 GB per year for Infomart. Can I trust these numbers?

Thanks a lot

Title: Re: ICON and Infomart DB sizing
Post by: genesysguru on September 14, 2011, 11:01:00 AM

Hi,

The numbers do not seem unreasonable. ICON sizing could be smaller as you probably only need to allow for 7 days worth of data. Storage is cheap these days - a 1TB backup drive does not cost that much!

Title: Re: ICON and Infomart DB sizing
Post by: Allan on October 12, 2011, 02:24:26 PM

Agree, you certainly would not need a year of Icon data, but a year of Infomart data is reasonable. Remember core data is extracted from Icon, Transformed and Loaded into Infomart.
I would suggest 15 days worth of data in Icon as this should give sufficient timne to sort out any problems prior to purging

Title: Re: ICON and Infomart DB sizing
Post by: clemouk on October 13, 2011, 11:06:09 AM

That seems reasonable to me, I recently underwent the same sizing exercise and we require 60Gb of data for 1month ICON (we have 4 ICON's), and 280Gb for 1 year InfoMart. This includes Inbound/Outbound Calls and Emails. This is for 650 agents, taking 17.5K calls per day and 3000 emails. you can obviously tune the sizing based on aggregation levels, and spefici data retention policies. In summary, the figures you've qouted look ok.