Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Paul on January 01, 1970, 12:00:00 AM

Title: Agent wait time in CCA
Post by: Paul on January 01, 1970, 12:00:00 AM

Hi all. We have an issue where some of our agents wait time is showing greater than the collection time period (3600secs) in our CCA Agents reports. Can anyone explain how this could occur.

Thanks.

Title: Agent wait time in CCA
Post by: Scott Blakeman on January 01, 1970, 12:00:00 AM

Are the statistics total time or total adjusted time?