Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Shishir Ranjan Srivastava on September 13, 2011, 08:19:03 AM

Title: CLI in preview mode.
Post by: Shishir Ranjan Srivastava on September 13, 2011, 08:19:03 AM

I want to display CPNDigit in preview mode. Currently I am using SIP 8.1 version with extension attribute refer-enable as false. I don’t want to use extension attribute or RP attribute at CPN . As per requirement we have capabilities to reflect CLI campaign wise. Is there any way to reflect CLI campaign wise in preview mode?

Title: Re: CLI in preview mode.
Post by: René on September 15, 2011, 07:28:09 AM

Hi,

You will need to implement such function on agent desktop application side (attaching 'cpn' key to Extensions attribute before calling TRequestMakeCall) as preview outbound call is dialled manually by an agent using his agent desktop application. OCS can't help you here as call is out of its control.

R.

Title: Re: CLI in preview mode.
Post by: Shishir Ranjan Srivastava on September 19, 2011, 10:50:28 AM

Is it not possible through SIP configuration?

Title: Re: CLI in preview mode.
Post by: René on September 27, 2011, 08:26:26 AM

Hi,

There is no direct support for this in SIP but you can use a 'workaround' that I personally don't consider as a good solution...

Anyway, let's define Trunk with unique prefix for each required CLI and then add this prefix to each number in the campaign. When agent dials the number, SIP Server will match trunk based on prefix so required CLI will be applied.

R.