Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Paul on January 01, 1970, 12:00:00 AM

Title: Presentation Name
Post by: Paul on January 01, 1970, 12:00:00 AM

I am currently using CCA with standard report templates in BRIO.

The Presentation Name (from the ODS & ETL DB's) that is the basis of standard report templates is not what I want presented on the reports. It does however seem to me that this name is automatically created from Alias etc from Configuration manager. Is there a way to override this I can do it at database level but this is refreshed with Configuration manager data on restart of the solution...