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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: RDB on September 19, 2011, 08:19:33 AM

Title: GVP Infront of the Switch Deployment
Post by: RDB on September 19, 2011, 08:19:33 AM

Hi,

Has anyone either implemented or come across the
[b]GVP Infront of the switch[/b] deployment or architecture.
Need to implement this for the lab setup but could not find
exact details and info.

Would appreciate any inputs or document references.

Thanks.

Title: Re: GVP Infront of the Switch Deployment
Post by: genesysguru on September 19, 2011, 11:40:25 AM

Sure. What sort of information are you looking for? SIP, TDM???

http://genesysguru.com/blog/

Title: Re: GVP 8.x Infront of the Switch Deployment
Post by: RDB on September 19, 2011, 06:47:48 PM

I forgot to mention the GVP version which is 8.x
I am looking for some leads on the Infront of the switch configuration for GVP 8.x
for both TDM and IP type of architecture.

Thanks.

Title: Re: GVP Infront of the Switch Deployment
Post by: Syxtus Gaál on October 01, 2011, 08:59:16 PM

Hi RDB,

GVP 8 is used with SIP in most deployments, so let's focus on this scenario. In an in-front mode, GVP is configured as a trunk on SIP server. The Media Gateway sends calls to this SIP Server trunk and SIP Server forwards them directly to GVP's Resource Manager/MCP. The GVP receives the SIP INVITE and triggers an application based on the DID and the IVR Profile it is assigned to. Please note - the DID and the trunk number need to be the same. When the voice application wants to send the call back to routing, it can transfer the call to a routing point with a VXML transfer tag. The URS can then route the call to an agent - that's a classic scenario. Otherwise the IVR can simply disconnect the call in the voice application.

The behind-mode is slightly different. In that case the call is sent from the Media Gateway to a SIP Server routing point. The routing strategy can then use the Play Application block to start a GVP treatment. The URS knows where to send this treatment, because the Resource Manager is configured on the SIP Server as a Voice-over-IP service. GVP has no control over the call. After the voice application exits with a VoiceXML EXIT tag or block, URS automatically takes control of the call. URS can then decide to route the call, play a treatment or disconnect it.

Best regards,

Syxtus Gaal
Genesys Professional Services EMEA
http://www.ims.uni-stuttgart.de/~gaalss/

Title: Re: GVP Infront of the Switch Deployment
Post by: RDB on October 04, 2011, 05:24:06 AM

Thanks Syxtus, that explanation was quite helpful.