Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: G M on January 01, 1970, 12:00:00 AM

Title: Genesys Voice Portal and CTI Screen Pops
Post by: G M on January 01, 1970, 12:00:00 AM

For one of our IVR applications, we are using Genesys Voice Portal. When we transfer the call to an agent, we are unable to create a screen pop. The GVP is installed outside the switch.

Please help.

Title: Genesys Voice Portal and CTI Screen Pops
Post by: Joe on January 01, 1970, 12:00:00 AM

Are you attaching data?