Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Scottyjohn on September 19, 2011, 03:41:30 PM

Title: Explanation of the KV 'iscc-ar-priority'
Post by: Scottyjohn on September 19, 2011, 03:41:30 PM

Hi all,
We currently have multiple SIP Servers sitting below 4 URS being managed by an LDS. Im looking at the SIPServer logs and see the ISCC entries, but am unsure about the 'iscc-ar-priority' Key Value?  Where is this set, I cant seem to find it anywhere, or is it a system generated value based on call-history etc?

Also, how does this value affect routing?  I cant seem to find any detail about it anywhere.

Title: Re: Explanation of the KV 'iscc-ar-priority'
Post by: kubikle on September 21, 2011, 12:01:39 AM

Most likely it is exactly URS that set them and it is part of agent reservation. If URS option agent_reservation is impliicit then both reserving and rotuing requests are packed into single request and agent reservation part is passed though extensions like iscc-ar-priority, iscc-ar-agent-dn, etc.
In most cases iscc_ir-priority reflects ptiority of call on behalf of which URS send reserving request (SIPServer/TServer supposed to answer positively only to requestb that have maximim priority)