Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: amarceau on September 20, 2011, 09:36:41 PM
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We are trying to integrate our NICE system to the Genesys TServer. We have the recording licensing on the Genesys side. On the NICE side, they obviously need the TServer IP and Port. IP I'm ok with, Port I'm confused on? Ok - not confused, just not server savy.
Do we need to configure anything on the Genesys side in order for NICE to be able to gather the TServer events. My port in CME on the TServer is 3030. We tried to confiigure that on the NICE side, but the connection is failing...
NICE techs onsite and we are stuck ... any help would be appreciated.
Thanks,
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Nice will be a new TServer client, just be sure you can reach Tserver host and port (no firewall, routing tables ok, etc.) On NICE side check the logs and show exact error.
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If NICE will be configured to work with TServer, TServer host and port is not enough. In NICE configuration you have to specify what numbers/extensions to monitor (register in TServer). If it is SIP Server you have to configure rtp-info-password on Genesys side.
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Thanks for the replies.
In CIM I have an existing TServer application, so based on above, I need to create a secondary one for NICE to connect to along with a secondary CTI link to the PBX for this TServer to communicate through.. correct?
There are no logs in NICE that I can verify at this point that I can tell. They have a SRT (Site Readiness Tool) which I am running and all it tells me is that the "Connection Failed". I know I have the right IP - I just can't figure out what Port to put in there.
I thought in CIM on my existing TServer application I could just add another Port into the ServerInfo tab that NICE would listen over to obtain the TEvents. I've also searched all the Genesys documentation and I can't find anywhere it talks about setting up a TServer app for recording connectors.
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Maybe you can have 2 TServers byt why ? It's not required. Nice is a client of TServer, like StatServer or URS. Port of TServer is definied in ServerInfo tab in CME. You should check if you can connect from server hosting Nice Integration Dispatch service to host:port of TServer.
By the way - according to NICE documentation:
The Site Readiness Tool is an application that can run locally on the server and check if the server is ready for NICE Perform eXpress installation.
The business logic checks the readiness of the Operating System, Update Packs, disk size, partitions, etc.
I don't see any TServer integration checks :-)