Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Patrick on January 01, 1970, 12:00:00 AM

Title: Dialing Phone# Extentions
Post by: Patrick on January 01, 1970, 12:00:00 AM

Is there a way that you can dial a phone number extension after a connection has been established? I've been looking through the documentation and so far I have not seen anything that has this functionality. Hopefully I am just overlooking something.

Thanks for the help in advance.
Patrick

Title: Dialing Phone
Post by: Victor on January 01, 1970, 12:00:00 AM

What switch? :) If we are talking about Meridian, then you can do that if you direct an incomming call to a position. Lucent has a similar functionality as well.

Sorry for a brief answer, but it is hard to asnwer this one without knowing more about the switch we are talking about.

Cheers,
Vic

Title: Dialing Phone
Post by: Patrick on January 01, 1970, 12:00:00 AM

I'm new to all this so I still in the learning mode so please be patient with me. But anyways it appears that we are using the Lucent G3 switch.

Patrick