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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genecool on October 04, 2011, 02:32:53 PM

Title: Not Ready Reason Code Status Time
Post by: genecool on October 04, 2011, 02:32:53 PM

Hello,

I try to display in CCPulse the "Break Time", "Trainning Time" or any other duration for any other reason of not ready status.

I have create action codes from Genesys Administrator and several filters into the Statistics Server.

For example :

Filter "BREAK" :  PairExist("ExtensionReasonCode", "1")


Then, I use this filter with statistic "Total_Not_Ready_Time".


Although I can see into StatServer logs that reason changes, no statistic appears...  :(

[quote]2011-10-03 13:22:05> Server: Switch 'SIP_Switch'->'EventAgentNotReady'
TimeStamp '2011-10-03 13:22:04'
ThisDN '8803'
Agent LoginID '1813'
Reasons
'Break' '1'
Extensions
'AgentSessionID' '03AM81153169P5PF720HM9SUH800001C'[/quote]




Could you help me please ?

Title: Re: Not Ready Reason Code Status Time
Post by: cavagnaro on October 04, 2011, 07:39:13 PM

You filter should be:

PairExist("Break", "1")

Title: Re: Not Ready Reason Code Status Time
Post by: genecool on October 04, 2011, 08:17:12 PM

thank you very much, it works  :D