Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: GenesysNewbie on October 06, 2011, 08:17:17 PM

Title: How to trigger gvp applicaction from URS
Post by: GenesysNewbie on October 06, 2011, 08:17:17 PM

Hi,

I am trying to call a gvp(7.6 version) application from a strategy. I got no results, does someone can clarify if this is posible for the pointed version gvp7.6.
I review genesys docs, but without luck.... what i am missing?

Escenario:
A call need to be transfered to a RP. If there are no agents a ringback needs to be applied.
Need help please.

Thanks,
JJ

Title: Re: How to trigger gvp applicaction from URS
Post by: fnunezsa on October 12, 2011, 10:48:08 PM

What to yo mean by "without luck"? Calls are being dropped? Call are being rejected by GVP?

Title: Re: How to trigger gvp applicaction from URS
Post by: cavagnaro on October 12, 2011, 10:59:49 PM

Turn on the magic ball fnunezsa ;) don't be lazy

Title: Re: How to trigger gvp applicaction from URS
Post by: GenesysNewbie on October 13, 2011, 05:32:00 AM

Hi fnunezsa,

When i said without luck i mean i follow all the steps explained in a  genesys tutorial but i doesn´t work.  The point is that tutorial explains the issue for GVP72, we have 76.

Have you implemented this stuff for gvp76?  is it possible?

Thanks 4 ur time,
JJ

Title: Re: How to trigger gvp applicaction from URS
Post by: fnunezsa on October 13, 2011, 06:07:27 PM

I'll need some details in order to be able to help you with it. For example, I'll need to know what PBX/Switch and TServer are you using, this functionality depends on your TServer. Also will need to see some logs to look for errors and know what are the symptoms you're experiencing

Title: Re: How to trigger gvp applicaction from URS
Post by: GenesysNewbie on October 14, 2011, 05:05:06 AM

Hi,

Nortel sw.
TServer76.

Thanks,
JJ

Title: Re: How to trigger gvp applicaction from URS
Post by: fnunezsa on October 17, 2011, 11:47:03 PM

Please refer to you TServer deployment guide. I took a quick look at such document for both Nortel CS 1000 and Nortel CS 2000 and it seems like such treatment is not supported (TApplyTreatment - TreatmentPlayApplication). Therefore I'd suggest to apply such treatment from the Switch itself.

Title: Re: How to trigger gvp applicaction from URS
Post by: GenesysNewbie on October 18, 2011, 03:57:10 PM

Hi Fnunezsa,

Thanks for your help. What you said is what i believe all the time while working in this issue. However, TS-Genesys said the treatments are valid for 7.6 version. Sooo as you see we are looking the truth hahaha.

In other hand, we need to implement this by gvp cause pbx is not able to provide ringback tone. Pbx team report this as a pbx issue, so we are looking to implement treatments as a way to fix this issue.

Thanks for ur time! I really apreciate ur help.
JJ

Title: Re: How to trigger gvp applicaction from URS
Post by: fnunezsa on October 18, 2011, 11:09:02 PM

Are you using SIP trunks in Nortel CS? Or TDM?

Title: Re: How to trigger gvp applicaction from URS
Post by: GenesysNewbie on October 19, 2011, 12:10:33 AM

We have both ...
GVP is Sip based.

Title: Re: How to trigger gvp applicaction from URS
Post by: smile on October 19, 2011, 07:37:59 AM

Please put even though screenshot of you strategy. what king of block are you using for call transfer to GVP?

Title: Re: How to trigger gvp applicaction from URS
Post by: fnunezsa on October 19, 2011, 11:13:11 PM

IF GVP is SIP-based, do you have Genesys SIP Server? if so, I believe you should also have SM and therefore you could use SM to provide that treatment.

Title: Re: How to trigger gvp applicaction from URS
Post by: psmerugu on October 31, 2011, 06:58:29 AM

Hi

Use the IVR Treatment block in the strategy to send the call back to the GVP and use the Script ID parameter to send it to GVP.

Regards
Prashanth Merugu