Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Matt on January 01, 1970, 12:00:00 AM

Title: CPD_Server Destroy
Post by: Matt on January 01, 1970, 12:00:00 AM

Our Outbound Solution Dialer dies every hour. We have to reoot the box and start the apps again in SCI. It works fine for an hour or 2...but then dies.

We get these errors in the log:
10/03/02 08:50:41.265 Standard campaign CPDServer GCTI010/03/02 08:50:41.265 Trace campaign CPDServer GCTI1011004 Object CfgApplication CPDServer, DBID: 160 was destroyed
10/03/02 08:50:41.265 Trace campaign CPDServer GCTI1011004 Object CfgHost campaign, DBID: 104 was destroyed
10/03/02 08:50:41.265 Trace campaign CPDServer GCTI1011004 Object CfgApplication TServer, DBID: 113 was destroyed
Object CfgHost 'framework' DBID 101 reference number has been reduced to: 1
10/03/02 08:50:41.265 Trace campaign CPDServer GCTI1011004 Object CfgSwitch Hicom, DBID: 101 was destroyed
10/03/02 08:50:42.031 Standard campaign CPDServer GCTI1010002 SDServer::~SDServer, Destroy: The operation completed successfully.

SDServer::~SDServer: Release Nirvana component10/03/02 08:50:42.218 Standard campaign CPDServer GCTI05063 Normal termination

ANY HELP??

Title: CPD_Server Destroy
Post by: KM on January 01, 1970, 12:00:00 AM

This was very usual with early 6.1.xxx releases. We have encountered a similar problem, and after having Genesys techies come and look at it, we received an updated OCS and CPD version and it works just fine.
What version are you on?

Title: CPD_Server Destroy
Post by: Matt on January 01, 1970, 12:00:00 AM

We are on 6.1 we are waiting for the hotfix coming out this week for it.

Title: CPD_Server Destroy
Post by: Paul on January 01, 1970, 12:00:00 AM

I had this problem earlier last year. I asked Genesys about it and they sent me an updated version that seemed to fix it. Are you still in pre6.1.010 versions?