Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Neil on January 01, 1970, 12:00:00 AM

Title: ICS 6.5 Error SvcDispatcher
Post by: Neil on January 01, 1970, 12:00:00 AM

Looking for help on the following error when trying to install the Genesys Internet Contact Solution (ICS) 6.5. I am setting up a test web server using apache and tomcat. I am loading the WebAPI, WebClient, CobrowseServer, TransportServer and TestTool. When I run the TestTool, I get the following error.

Transport Servlet , Version 6.5.000.07
Diagnostic time: Fri Oct 4 09:59:05 UTC300 2002. Status: Failed to get instance of 'CFGISTransportServer' service from SvcDispatcher, error: inqSrvcByType: CS/SCS reconnection failed(10)

I am trying to find out what SvcDispatcher is?