Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: alexandercoachman on October 12, 2011, 03:08:45 PM

Title: Retrieve call from hold
Post by: alexandercoachman on October 12, 2011, 03:08:45 PM

Does anybody know, how to retrieve a call from hold in Genesys Desktop?

If i click on the hold button, the client can see a video commercial, but where can i find the button to retrieve the original call? I dont find it in SIP Deployment guide or in the Genesys Desktop Deployment guide this function..

thanks guys!

Title: Re: Retrieve call from hold
Post by: fnunezsa on October 12, 2011, 03:39:57 PM

Just click again on the same button you clicked to put the call on hold. Hold and retrieve functions are perfomed by the same button in Genesys Agent Desktop

Title: Re: Retrieve call from hold
Post by: alexandercoachman on October 12, 2011, 03:49:17 PM

Than it plays the video file from the beginning...

Title: Re: Retrieve call from hold
Post by: cavagnaro on October 12, 2011, 05:00:54 PM

Check TServer logs to see why that behavior