Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: clemouk on October 13, 2011, 07:52:17 AM

Title: GVP SNMP Alerts
Post by: clemouk on October 13, 2011, 07:52:17 AM

SNMP is a new area for me, can anyone tell me if the GVP SNMP Traps are raised automatically; i.e. no need to configiure which traps get raised? I presume then that aa NMS listener will sit on each server to collect the traps?

Thanks in advance for any guidance on this subject.

Title: Re: GVP SNMP Alerts
Post by: fnunezsa on October 13, 2011, 05:54:14 PM

[quote]can anyone tell me if the GVP SNMP Traps are raised automatically; i.e. no need to configiure which traps get raised?[/quote]

Traps are raised automatically. If you already have GVP installed you can take a look at Network Management log and you'll see some traps being raised even if you have not set anything up.

[quote]I presume then that aa NMS listener will sit on each server to collect the traps?[/quote]
On Windows you have a SNMP Service that connects to your SNMP Server. This is an OS Service not a GVP Service

Title: Re: GVP SNMP Alerts
Post by: clemouk on October 14, 2011, 09:46:24 AM

Greath, thanks fnunezsa.

Title: Re: GVP SNMP Alerts
Post by: Allan on October 14, 2011, 10:03:31 AM

Yes that nearly caught us too.
GVP uses Windows SNMP service to send traps whilst the rest of the Genesys solution uses SNMP Master Agent to send the traps.

Title: Re: GVP SNMP Alerts
Post by: Gulden_NL on October 19, 2011, 11:02:19 PM

However.....I will caution that the auto traps are not optimized, you will find them to be very late to alarm or worse, your monitoring will go red too often.  I recommend setting them high in a lab, then tweaking them down to where they truly only alert when necessary.  We spent a lot of time tweaking the alert levels when we first set it all up.