Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: GenesysNewbie on October 14, 2011, 04:14:16 AM

Title: Virtualizing a Complete solution of Genesys
Post by: GenesysNewbie on October 14, 2011, 04:14:16 AM

Hi friends.

Does someone has some knowledge/experience virtualizing  genesys components fraemwork, gvp,outbound ?

Hope someone can help.

Thanks in advance,
JJ

Title: Re: Virtualizing a Complete solution of Genesys
Post by: cavagnaro on October 14, 2011, 04:19:19 AM

We have it full virtualized and all goes fine. TTS and ASR engines are not just for precaution but lab enviroment is 100% vmware and it works fine too.

Title: Re: Virtualizing a Complete solution of Genesys
Post by: GenesysNewbie on October 14, 2011, 05:03:34 AM

Hi Cav thanks for your response, i apreciate it a lot.

One more question sir. Does your  solution is deployed entirely in sip, rigth ? 
If not, how are you handle voice cards for outbound or gvp?


Thanks,
JJ

Title: Re: Virtualizing a Complete solution of Genesys
Post by: borkokrz on October 15, 2011, 07:45:15 PM

Cav, did you experieced any problems with time on VM hosts? How do you synchronize time ?

Title: Re: Virtualizing a Complete solution of Genesys
Post by: cavagnaro on October 16, 2011, 05:35:45 PM

[quote author=GenesysNewbie link=topic=6737.msg29246#msg29246 date=1318568614]
Hi Cav thanks for your response, i apreciate it a lot.

One more question sir. Does your  solution is deployed entirely in sip, rigth ? 
If not, how are you handle voice cards for outbound or gvp?


Thanks,
JJ
[/quote]
No SIP at all, for Outbound we have 2 working modes:
1. With own Alcatel OXE GPA2 boards
2. With a couple of servers with CPD (obviously this one can't be virtualized...)

Title: Re: Virtualizing a Complete solution of Genesys
Post by: cavagnaro on October 16, 2011, 05:36:59 PM

[quote author=borkokrz link=topic=6737.msg29267#msg29267 date=1318707915]
Cav, did you experieced any problems with time on VM hosts? How do you synchronize time ?
[/quote]

Not at all...they belong to the customer domain and the time between them are always ok...however I have not asked/checked if they have NTP or similar or just Windows Time Synch...

Title: Re: Virtualizing a Complete solution of Genesys
Post by: borkokrz on October 17, 2011, 08:52:16 AM

Could you please check this if NTP or similar service is used?

Title: Re: Virtualizing a Complete solution of Genesys
Post by: cavagnaro on October 17, 2011, 03:00:14 PM

Sure, will do and post it back maybe tomorrow

Title: Re: Virtualizing a Complete solution of Genesys
Post by: Gulden_NL on October 19, 2011, 10:57:22 PM

Same as Cav here.  And we use NTP time servers.  We're all SIP, all Genesys with SIP Server, URS, GVP etc.  Correct on ASR, TTS and will add MCP servers not being recommended for virtualization - RTP stream is highly sensitive to latency.

Title: Re: Virtualizing a Complete solution of Genesys
Post by: genesysguru on November 07, 2011, 06:35:28 PM

As part of some other work I have been doing I have discovered that Genesys Hosted Provider Edition (HPE) all runs on virtualised servers with the exception of Oracle 11g RAC database clusters, Info Mart and GVP 8.x / Media Server. I think this confirms once and for all that it is OK to virtualise a complete Genesys environment with the exception of Info Mart and RTP components or where there are TDM / Dialogic card requirements.

HPE 8.1 supports the following VMWare software:

• ESXi v4.1.0
• VMWare vCenter server v4.1.0
• VMWare SRM v4.1.1
• VMWare Heartbeat v6.3

Title: Re: Virtualizing a Complete solution of Genesys
Post by: Gulden_NL on November 07, 2011, 07:19:47 PM

That's correct. HPE is running on HP BL 460 G7 blade servers with VMWare for virtualization and EMC2 CLARiiON CX4 array with a RecoverPoint appliance running Site Recovery Manager for geographical redundancy and data protection.

OS: RHEL 5.6 64bit

Hypervisor and Virtualization Management Tools:
Vmware vSphere Hypervisor ESXi
VMware vSphere Enterprise Plus
VMware vCenter Server Standard for vSphere
VMware vCenter Site Recovery Manager
VMware vCenter Server Heartbeat

Database Management System:
Oracle Real Application Clusters 11g Release 2
Oracle GoldenGate 11g

In terms of a non-HPE architecture, I would be less concerned about Info Mart being virtualized [u]in a production environment[/u] than with virtualizing any bits that RTP streams are traversing through.  The risk of running your Info Mart deployment in a non-HPE architecture will depend on the amount of data and arrival rate. (And budget!)

Title: Re: Virtualizing a Complete solution of Genesys
Post by: genesysguru on November 09, 2011, 10:48:04 AM

Does anoybody know if HPE 8.1.1 supports SIP server 8.1 Business Continuity with IWS or is this planned for HPE 8.5 which has 8.1 component upgrades?

Title: Re: Virtualizing a Complete solution of Genesys
Post by: Gulden_NL on November 09, 2011, 02:36:43 PM

HPE currently supports only GAD.  IWS is planned for near future capability (likely to be minor dot release).