Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JJR on October 19, 2011, 08:26:34 PM

Title: IRD Strategies not able to open
Post by: JJR on October 19, 2011, 08:26:34 PM

HI

I am not able to open strategies in IRD. It shows the error as "can not open database" & file <strategyname.rbn> is not accesible. Could anyone help me out on this. How can we fix the issue.

Thanks - JJR

Title: Re: IRD Strategies not able to open
Post by: fnunezsa on October 19, 2011, 10:52:27 PM

If you're strategies are stored on a database, then you have to check the DAP pointing to that database. If you're not storing strategies on a db, then you have to check that the physical path were the strategies are stored is reachable from the pc where you're using IRD and that physical path is configured in IRD options (storage option) in IRD itself