Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Michael on October 20, 2011, 02:04:00 PM

Title: In-queue messaging (Best Practices)
Post by: Michael on October 20, 2011, 02:04:00 PM

Does anyone have input on best practices for in-queue messaging? # of messages? Length of messages? Distance between messages? Etc...?

Your input is appreciated.

Thanks.
Mike

Title: Re: In-queue messaging (Best Practices)
Post by: genesysguru on October 24, 2011, 10:41:37 AM

There is no such thing as best practice for this. I depends on the business requirements and the overall Customer Experience and Journey required....