Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: valeriu.craciun on October 21, 2011, 08:05:24 AM

Title: How to determine the virtual agent group of agent in strategy
Post by: valeriu.craciun on October 21, 2011, 08:05:24 AM

Hi guys,

I am not sure how to determine the list of VirtulaAgentGroups and AgentGroups that the agent is part of. This is because I want to fall off the agent target ( agent@statserver.A) to it's first or second or other vag@statserver.AG ? Is it possible to do this? I am not asking of it's agent groups, because I saw that I can query that through the database.

Regards,
Valeriu