Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jellesavelsberg on October 24, 2011, 12:33:42 PM

Title: Display statistic from the Statserver on a website
Post by: jellesavelsberg on October 24, 2011, 12:33:42 PM

Hi All,

I do not know if it's possible, but maybe there is a custom script for it. We would like to have de statistich MaxEWT (custom made stastistic) visible on a website. Is this possible and does anybody have such a script. I Hope so, thanks in advance,

Title: Re: Display statistic from the Statserver on a website
Post by: jellesavelsberg on November 07, 2011, 02:40:44 PM

Does anyone has a clue?

Title: Re: Display statistic from the Statserver on a website
Post by: smile on November 07, 2011, 02:51:18 PM

to do this the best way is using Genesys Integration Server (this is a part of SDK). check guides on knowledge base.

Title: Re: Display statistic from the Statserver on a website
Post by: kubikle on November 07, 2011, 10:15:32 PM

Not sure will it help but if routing server (URS) is available the statistic value can be asked by HTTP directly from it (so called router-behind solution).

Something like (assuming URS running locally and has htpp port opened on 2222)
http://localhost:2222/GetStatistics?CustomerID=TenantName&Statistic=StatAgentsInQueueLogin&TargetList=8001.Q,8002.Q

and result will be something like
<?xml version="1.0" encoding="UTF-8" ?>
<SOAP-ENV:Envelope xmlns:gur="http://www.genesyslab.com/ur" ...>
  <SOAP-ENV:Body>
    <gur:StrategyResponse>
        <gur:Result xsi:type="gsd:list_pair">
  <str_pair xsi:type="gsd:str_pair" key="8001" value="6" />
  <str_pair xsi:type="gsd:str_pair" key="8002" value="1" />
        </gur:Result>
  </gur:StrategyResponse>
  </SOAP-ENV:Body>
  </SOAP-ENV:Envelope>

Title: Re: Display statistic from the Statserver on a website
Post by: Tambo on November 08, 2011, 01:39:01 PM

Hi,

We have  started looking into this too and apparently using GIS to collect the data then send it to an external application is the most common way, this would then link to the web server but haven't chased up on it yet as it's more of a would like to than a have to idea.