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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Kirill on November 02, 2011, 09:06:11 AM

Title: GVP call recording - two files
Post by: Kirill on November 02, 2011, 09:06:11 AM

Hello!
I am using GVP 8.1 for call recording, evrething is fine except one thing: every time the call arrives to the T-Server_SIP call ecording starts, and after call is disconnected, there are two files in the GVP recording category, one with the recording, and another is 0KB file.
Also I configured T-Server to name record files as ConnID-$ConnID$, and the actual file names in the GVP recording category is like ConnID-$ConnID number$ - and the 16 numbers in hex like 00020023-100003E9 (seems like it is MCP Session ID).
So the question is what should i do to get only one record  file, with name i configured? Did anyone see something like that?

Title: Re: GVP call recording - two files
Post by: vondes on March 15, 2017, 08:19:04 AM

I have not seen anything like this. But I use another [url=http://mobilerecorder24.com]application[/url] to record calls, it is considered an espionage, reliable application that always records everything that is required.

Title: Re: GVP call recording - two files
Post by: n3vek7 on March 16, 2017, 12:33:47 AM

The two file have the same name (or almost)? Have you tried using the GUID or UUID instead of ConnId ? (ConnId may not be unique depending on your architecture)
What are your SIP Server recording options? How is it configured?

Title: Re: GVP call recording - two files
Post by: cmpark on April 08, 2017, 01:30:05 PM

in MCP,
according to youre recording type MSML or NETANN,

in section [MSML/NETANN]

check 'record.appenduniqueid' option.

true means additional number