Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: edobellamy on November 04, 2011, 12:36:58 PM
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Trying to implement ISCC/COF functionality.
Calls are overflowed to an Routing POint in an external switch
I created an Access Resource with same DN number and Advance tab resource type of "cof-in"
Unfortunately it is deemed as an External Routing point and ingnored by the router, so the calls arrive and are
dropped; not processed by the strategy
So the COF dosen't seem to work with a Routing Point,
does anybody has the same experience?