Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sunbabu15 on November 05, 2011, 06:48:34 PM

Title: Setting up alerts in SCI on Switchover of any application
Post by: sunbabu15 on November 05, 2011, 06:48:34 PM

Hi All,

We are planning to set  alerts on each application on switch over between primary and backup. Intially planning for avaya T-server.

Can someone please let me know how we can get the event ID for each application to configure the alert?
and How we can acheieve this?

Thanks in advance  :)

Regards,
Sunil

Title: Re: Setting up alerts in SCI on Switchover of any application
Post by: genesysguru on November 06, 2011, 04:00:31 PM

Hi

There is a document somewhere which has all of the event Ids. However, I often find this is not up to date so I look in the LMS files associated with a component install. See here: http://genesysguru.com/blog/blog/2009/10/13/custom-alarm-conditions-and-log-event-message-ids/

Title: Re: Setting up alerts in SCI on Switchover of any application
Post by: borkokrz on November 07, 2011, 10:34:19 AM

In SIPServer switchover between applications are associated with event IDs 04560-04563. This is common part for all TServers so Avaya should have the same IDs.