Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Stephane on November 10, 2011, 03:44:44 PM
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Hi,
During a NetworkConsult, I want to attach data for statistic reasons.
If I do that after the merge, I get an error message in my NTS log.
[i] p:008f01fa1b2c20e8,00000000 @ c:008f01fa1b2c20e8,0193f7e0 r:2 c---t- n:91504105:TServer_Alcatel@Alcatel_DEV
* p:008f01fa1b2c20e9,00000000 @ c:008f01fa1b2c20e8,0193f7e0 r:2 c---t- n:91504104:TServer_Alcatel@Alcatel_DEV
@16:27:35.0150 [ISCC] Error: UserData update loop detected. Update rejected[/i]
And just after that :
[i]@16:27:35.0150 [ISCC] Party object is removed: p:008f01fa1b2c20e9,00000000 n:91504104:[/i]
When the second agent answers the call, my first agent never receives the EventNetworkCallStatus.
I presume that it comes from of this update loop.
How can I do ?
Is there some parameters for ISCC for that ?
Thank you,
Stephane