Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: msh on November 17, 2011, 12:20:28 PM

Title: looking at attached emails in strategy
Post by: msh on November 17, 2011, 12:20:28 PM

Hi

I have a situation where an email arriving in my email strategy contains a second email as an attachment.

My question is, is it possible to examine the header of this attached second email? For example, the subject or other headers from the routing strategy?

I am using the IRD in genesys 7.6.

Martin

Title: Re: looking at attached emails in strategy
Post by: cavagnaro on November 17, 2011, 03:06:32 PM

I don't think so as it is an attachment, maybe you can try to do a forward instead of a new mail

Title: Re: looking at attached emails in strategy
Post by: René on November 17, 2011, 08:13:03 PM

Hi Martin,

No, it is not possible using built-in functions. If you really need this then you can build your own media server that will analyse the message and returns required information.

R.

Title: Re: looking at attached emails in strategy
Post by: fnunezsa on November 17, 2011, 11:56:26 PM

Ummmm I'm just guessing here, but attachments are stored in UCS db in a blob format, once email is read by Email Server it is stored in UCS DB, maybe it is possible to read that blob field and retrieve the subject your looking for.

Title: Re: looking at attached emails in strategy
Post by: smile on November 18, 2011, 06:36:54 AM

I guess to use procmail as external processor at one step before this mail arrives on email server java.