Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CTIgem on November 21, 2011, 01:44:07 PM

Title: CIM license usage
Post by: CTIgem on November 21, 2011, 01:44:07 PM

Is there a way to know how many CIM licenses are in use?
I know by looking at tserver, I could get sdn count and by looking urs I could get router seat.
Thanks.

Title: Re: CIM license usage
Post by: ExodusSS on November 21, 2011, 02:26:25 PM

There is a way - but I am afraid it would be tantamount to advertising if I pointed you in the right direction - could you PM me, please?

Thanks!

ESS

Title: Re: CIM license usage
Post by: René on November 21, 2011, 02:37:31 PM

Hi,

CIM license is business licence so there is no component using it. If you have voice-only platform then it's possible to say that CIM license = SDN as seat is represented by an extension. However, there could be some exceptions because some switches requires multiple phone numbers per single seat.

R.

Title: Re: CIM license usage
Post by: ExodusSS on November 21, 2011, 03:01:34 PM

Hi Rene,

As I mentioned - there is a way.  But it is a Product/Service from ESS so I don't think it's appropriate to discuss it in the main forum:

http://www.sggu.com/smf/index.php/topic,6300.0.html

Cheers!

ESS

[quote author=René link=topic=6817.msg29640#msg29640 date=1321886251]
Hi,

CIM license is business licence so there is no component using it. If you have voice-only platform then it's possible to say that CIM license = SDN as seat is represented by an extension. However, there could be some exceptions because some switches requires multiple phone numbers per single seat.

R.
[/quote]