Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vjicecool on November 21, 2011, 01:48:10 PM

Title: Attaching inbound call to the campaing, How can it be done?
Post by: vjicecool on November 21, 2011, 01:48:10 PM

Question for you Fellas

If an agent is dialing in preview mode, he calls the customer, if customer won't answer the phone, he will leaves a voice mail.


If the same customer calls back, how can i attach the call result to the campaign so that the same customer won't get the call.

Suggestions please