Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: msilva on November 28, 2011, 11:08:57 AM

Title: Interaction Behaves when they are in rounting status
Post by: msilva on November 28, 2011, 11:08:57 AM

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Hi.

Can someone help me with the following point:

How the interactions behaves when they are in routing status and:
- We import a new Business Process with overwrite ?
- We delete a the Business Process (queues and strategies) and import the Business Process again ?

You can tell me where into the documentation can i see this point's in question?

Regards,

MS

Title: Re: Interaction Behaves when they are in rounting status
Post by: xember on December 12, 2011, 11:05:36 PM

Hi,

Router has the strategy in memory. When you delete or overwrite one the current interactions will be handled by the old strategy and new ones get handled by the new strategy.

Regards,

Peter
Genesys Consultant
http://www.prime-contact.com
The Netherlands