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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bandorka on December 03, 2011, 08:25:30 PM

Title: GVP 7.6 and OBN
Post by: bandorka on December 03, 2011, 08:25:30 PM

Hi all,

I'd like to make some call from GVP to a sip extension. OBN is configured, log is ok, able to write the appropriate tables. Provisioned and outbound ivr profile (TestOBN).
Reseller: GWPOwner
Customer: Admin
Appl: TestOBN
Outbound did mapper in popgateway: http://gvptest:9810/did_url_mappings/$reseller-name$_$customername$_$applicationname$_OutboundDID.xml
And the file is in the folder: GVPOwner_Admin_TestOBN_OutboundDID.xml
When I try to trigger a call, via a browser:

http://gvptest:9810/obninterface.php?notifyprocess=obnmanager&action=trigger&token=abc123&appname=TestOBN&customername=Admin&resellername=GVPOwner&telnum=6000&ani=123456789&timetolive=20&max_attempts=5&failure_url=http%3A%2F%2Fgvptest%2Fgvp76obn%2Fobnfail.php

it is successful, but I give the following error message in the popgw log:

Failed to fetch url [http://gvptest:9810/did_url_mappings/[b]GVPOwner[/b]_$customername$_$applicationname$_OutboundDID.xml]

It seems the reseller parameter successfully assign but customer name and application name are not.
I would expect popgw looking for the following url:
http://gvptest:9810/did_url_mappings/GVPOwner_Admin_TestOBN_OutboundDID.xml (this file exists and I can test from a browser successfully)
Any idea?

BR,
Bandorka

Title: Re: GVP 7.6 and OBN
Post by: Flavio.affonso on December 04, 2011, 11:58:22 PM

Hi Bandorka,

i got a problem just like that and the problem was in the network.

a few questions:

what webserver are you using? IIS, TomCat?
the url you are trying to get (http://gvptest:9810/did_url_mappings/GVPOwner_Admin_TestOBN_OutboundDID.xml) is in the same computer as the Popgateway? the IIS is in the same server?if not do you have the host file from windows with the IP and name of the server?  do you have DNS on the network?

if you are using IIS you can try to check the IIS logs to see what is the error code that the IIS is returning when try to fetch the page (404, 500, or anyone else).

the best way to see any network problem is using the Wireshark, but if you have the logs i mentioned above i can help you look to it. (i've worked in Genesys Tech Support under the old mission critical team  ;D).

Cheers,

Flávio Affonso

Title: Re: GVP 7.6 and OBN
Post by: bandorka on December 12, 2011, 03:10:00 PM

Hi,

Thanks for the answer. Solved. The outbound did parameter was mispelled:
Original:http://gvptest:9810/did_url_mappings/$reseller-name$_$customername$_$applicationname$_OutboundDID.xml
And the right one: http://gvptest:9810/did_url_mappings/$reseller-name$_$customer-name$_$application-name$_OutboundDID.xml

Thanks again,
Bye
Bandorka

Title: Re: GVP 7.6 and OBN
Post by: raynochwells5 on December 13, 2011, 06:36:10 AM

Hello

There are all the possible options, only that in EMPS those are categorized as follows:

-1SignalChannel:
ATTConference, ATTConferenceOOB, ATTConsultative, ATTConsultativeOOB, ATTCourtesy, ATTCourtesyOOB, DialogicBlindXfer, SIP Refer.

-ExternalTransfer

-2SignalChannels
SIP Refer With replaces, TBCT

Depending on what are you trying to implement you have to use the different options, for example for a GVP integrated with framework using SIP Server, you use 1SignalChannel>SIP Refer for transfers, then you declare the DN that whant to transfer to in the SW and then in the GVP aplication just tell the DN number that you want to transfer to.