Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JJR on December 05, 2011, 03:56:30 PM

Title: Datasourcer version on UNIX server
Post by: JJR on December 05, 2011, 03:56:30 PM

HI

Is there any way to get the datasourcer version using commands. I do not have access to the path where software has installed. I would like to know the exact version of the datasourcer component running on AIX UNIX. I did check logs, but i did not see any the version of datasourcer component logged. Any information will be appreciated.

Thanks - JJR

Title: Re: Datasourcer version on UNIX server
Post by: Flavio.affonso on December 05, 2011, 04:50:32 PM

Hi JJR,

you can try to check the startserver.bat of the Datasourcer, usually inside it you can see the version of the datasourcer:

start > cmd > datasourcer installed dir > vi startserver.bat

Please let me know if worked.  ;D

Cheers,

Title: Re: Datasourcer version on UNIX server
Post by: René on December 05, 2011, 06:12:23 PM

Hi JJR,

There should be [i]ip_description.xml[/i] file in DataSourcer's installation directory that contains all information you're after.

R.

Title: Re: Datasourcer version on UNIX server
Post by: fnunezsa on December 05, 2011, 11:07:51 PM

[quote]I do not have access to the path where software has installed.[/quote]

You can retrieve that value from the Config DB, but it might not be accurate.

You should ask your system admin to collect the read_me.html file from DS installation directory.

Title: Re: Datasourcer version on UNIX server
Post by: BenTaylor on December 06, 2011, 09:52:43 AM

Restart it and look in the log for 'DataSourcer, Version:'