Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: harinair on December 09, 2011, 12:14:42 PM

Title: SEND DTMF through Avaya
Post by: harinair on December 09, 2011, 12:14:42 PM

Hi All,
          I am trying to send DTMF tones via the T-route functionality as below (using URS 7.6)
TRoute['90121243000','',RouteTypeOverwriteDNIS,vCallId2]
While I am able to listen to the DTMF when calling internal numbers I am not able to listen to DTMF when connecting to external numbers. I am using Avaya switch. Could any one please let me know if there are any more configurations to be done to enable DTMF for external numbers.

Title: Re: SEND DTMF through Avaya
Post by: BenTaylor on December 09, 2011, 04:30:05 PM

Hi Hari,

What are you trying to do exactly? I don't think TRoute is going to be the answer...

Title: Re: SEND DTMF through Avaya
Post by: genesysguru on December 10, 2011, 03:41:37 PM

Hari/Ben,

Have you got Avaya DTMF resources available on the outbound trunk?!