Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JJR on December 18, 2011, 04:30:48 AM

Title: Reg:Debugging strategies
Post by: JJR on December 18, 2011, 04:30:48 AM

Hi

I have created a strategy and loaded. I would like to debug it but i am not seeing the debug option. I am able to see the trace options. Anyone help me out on this.

Thanks - JJR

Title: Re: Reg:Debugging strategies
Post by: BenTaylor on December 19, 2011, 09:39:07 AM

Are all the lights at the bottom green?

Title: Re: Reg:Debugging strategies
Post by: JJR on December 19, 2011, 03:50:29 PM

Yes.. All the buttons are green. Still the option is not appearing.

Title: Re: Reg:Debugging strategies
Post by: cavagnaro on December 19, 2011, 04:05:00 PM

Check both URS and IRD have connection to MessageServer

Title: Re: Reg:Debugging strategies
Post by: kubikle on December 19, 2011, 07:20:59 PM

Is it only Debug option or Tracing related options too? Which IRD version is used?  (they was some problem with Debug option in few versions on 8.0.1 or 8.1). Do you able to see Trace view if just double click on strategy?

Title: Re: Reg:Debugging strategies
Post by: JJR on December 20, 2011, 08:55:23 PM

Yes...Trace option is working. We are using the 7.0.001.04 version of IRD. I am not seeing the debug option. Earlier long back it was working.

Title: Re: Reg:Debugging strategies
Post by: kubikle on December 21, 2011, 06:26:56 AM

On assumption version of URS matches (7.01.something) and IRD has just one Message server and if you make real calls then it is reflected in monitoring view (counters over strategy obejcts are increased) - no idea what can be wrong with debuging.

Title: Re: Reg:Debugging strategies
Post by: cavagnaro on December 21, 2011, 01:54:23 PM

Just noted I have same issue at customer site... :S
IRD version buggy?

Title: Re: Reg:Debugging strategies
Post by: fnunezsa on December 23, 2011, 06:12:26 PM

Are you looking for the debug option in the Monitoring section/tab or in the Design View (while editing the strategy)? The debug option is only available in the Design View