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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genecool on December 19, 2011, 02:00:36 PM

Title: [CCPulse] Number of inbound calls not answered
Post by: genecool on December 19, 2011, 02:00:36 PM

Hi Everyone,

I would like to know, thru ccpulse, the number of inbound calls not answered.

Firstly, I thought to count the number of NotReadyForNextCall (agent is automatically pass to NotReady state). However, this does not allow me to take into account only incoming calls.

In addition, I would set up filters based on the origin of the call.

Do you have an idea?

Thanks.

Title: Re: [CCPulse] Number of inbound calls not answered
Post by: genecool on December 19, 2011, 02:35:10 PM

...easy : CallRingingInbound - CallInbound !

Title: Re: [CCPulse] Number of inbound calls not answered
Post by: cavagnaro on December 19, 2011, 04:01:00 PM

Or CallAbandonedOnRinging

Title: Re: [CCPulse] Number of inbound calls not answered
Post by: genecool on December 19, 2011, 04:05:02 PM

CallAbandonedOnRinging takes into account RONA ?

Title: Re: [CCPulse] Number of inbound calls not answered
Post by: cavagnaro on December 21, 2011, 10:03:05 PM

Good question...will try it and see how it behaves

Title: Re: [CCPulse] Number of inbound calls not answered
Post by: cavagnaro on December 22, 2011, 08:58:59 PM

Maybe this interests you:

http://solutionsearch.genesyslab.com/selfservice/documentLink.do?externalID=12458